Frequently Asked Questions
Everything you need to know about shopping with Pretty Lavish.
How long does shipping take and how much does it cost?
We offer standard delivery within 3-5 working days and next-day delivery for orders placed before 2pm. Shipping costs are calculated at checkout based on your location and selected speed.
What is your return policy?
You can return any unworn items with original tags attached within 28 days of receipt. Please use our online portal to generate your return label and track your refund status.
How do I find the right size?
Each product page features a detailed size guide. We generally recommend following your usual UK/EU size, but you can consult our measurements chart for specific bust, waist, and hip dimensions.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International delivery times vary by destination, typically ranging from 7 to 14 working days.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and buy-now-pay-later options including Klarna and Clearpay for flexible installments.
Can I amend or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we are unable to make changes or cancellations once an order is confirmed. You may return the items for a refund once they arrive.